Refund policy
Refund & Return Policy
At MK Nutra Care, we are committed to providing only 100% authentic and high-quality supplements
Every order undergoes a thorough quality check before dispatch
To ensure transparency and fairness, please review our Refund & Return Policy below
🧾 1. Eligibility for Returns and Refunds
- The product is received in damaged condition
- The product is delivered in an expired state
- The product packaging is unsealed or tampered at the time of delivery
- No other reasons shall be considered valid for return or refund
🎥 2. Mandatory Proof Requirement
- A clear and continuous unboxing video from the time of opening is compulsory for all claims
- Claims submitted without such proof will be ineligible
🚫 3. Non-Returnable Items
- Products that have been opened, partially used, or consumed
- Items missing original packaging or labels
- Products purchased under clearance, promotional, or discounted sales
- Any claim raised without a valid unboxing video
💰 4. Refund Procedure
- Once the returned product and proof are reviewed and approved, the refund will be initiated
- Approved refunds will be credited to the original payment method within 7–10 business days
📦 5. Order Cancellations
- Cancellation requests are accepted only before dispatch
- Once an order has been shipped, it cannot be canceled
📩 6. Contact Information
For all refund and return-related queries, please contact our support team:
📧 customercare@mknutra.com
⚠️ Disclaimer
Refunds, returns, and replacements are strictly limited to cases of damage, expiry, or tampered packaging
A valid unboxing video is mandatory for all claims